Privacy Policy
Your privacy matters to us. Here's how we protect and respect your personal information when you work with Fellarex.
Last updated: January 15, 2025
Information We Collect
When you place a flower order or contact us for delivery services, we collect information that helps us provide you with beautiful arrangements and reliable service. We believe in being upfront about what we need and why we need it.
- Your name and contact information for order processing and delivery coordination
- Delivery addresses to ensure your flowers reach the right destination
- Payment information processed securely through encrypted systems
- Order preferences and special requests to customize your arrangements
- Communication records to maintain service quality and resolve any concerns
- Website usage data to improve your browsing and ordering experience
We only collect information that directly relates to fulfilling your flower orders and providing exceptional customer service. Nothing more, nothing less.
How We Use Your Information
Your information serves specific purposes related to our flower delivery services. We use what you share with us to create meaningful experiences and ensure your orders are handled with care.
We process orders, coordinate timely deliveries, handle payments securely, and communicate with you about your arrangements. Your information also helps us improve our services and occasionally inform you about seasonal offerings that might interest you.
We never use your personal information for purposes unrelated to our flower delivery services. Your data stays focused on helping us serve you better, whether that's remembering your preferred flower types or ensuring we have accurate delivery instructions.
Your Rights and Control
You have meaningful control over your personal information. These aren't just legal requirements – they're practical rights you can actually exercise when working with us.
Access Your Information
Request a copy of all personal information we have about you. We'll provide this in a clear, understandable format within 30 days.
Update or Correct Data
Change your contact information, delivery preferences, or any other details we have on file. Keep your information current and accurate.
Delete Your Information
Request deletion of your personal data, subject to legal requirements for order records and business operations.
Limit Data Processing
Restrict how we use your information while still maintaining your account and processing any active orders you've placed.
To exercise any of these rights, simply contact us directly. We'll verify your identity and handle your request promptly, usually within two weeks. No complicated forms or lengthy procedures.
Information Security
We take protecting your information seriously. Our security measures are designed to keep your personal and payment data safe from unauthorized access or misuse.
Encrypted Data Transmission
All information you send us travels through encrypted connections. Your payment details and personal information are protected during transmission using industry-standard SSL encryption.
Secure Data Storage
Your information is stored on secure servers with restricted access. We use multiple layers of protection including firewalls, access controls, and regular security monitoring.
Limited Staff Access
Only authorized team members who need access to process your orders and provide customer service can view your information. All staff receive privacy training.
Regular Security Updates
We continuously update our security measures and conduct regular reviews of our data protection practices to stay current with evolving threats and best practices.
Data Sharing and Third Parties
We share your information only when necessary to fulfill your flower orders and provide our services. This is limited to trusted partners who help us deliver exceptional experiences.
- Payment processors who handle transactions securely and never store your full payment information
- Delivery partners who need recipient addresses and contact information to complete deliveries
- Technology providers who help maintain our website and customer communication systems
- Legal authorities only when required by law or to protect our business and customers
We never sell your personal information to marketing companies or unrelated businesses. Your data stays within our circle of trusted service providers who are contractually bound to protect your privacy just as we do.
Data Retention
We keep your information only as long as needed to provide services and meet legal requirements. Different types of information have different retention periods based on practical business needs.
Order records are maintained for seven years for accounting and tax purposes. Contact information and preferences are kept while your account is active and for two years after your last order, unless you request earlier deletion.
Website usage data and communication records are typically retained for shorter periods, usually one to three years depending on the type of information. When retention periods expire, we securely delete or anonymize your information.
International Data Transfers
While Fellarex operates primarily in Azerbaijan, some of our technology providers and payment processors may be located in other countries. When your information is transferred internationally, we ensure it receives equivalent protection.
We work only with service providers who maintain strong privacy protections and comply with international data protection standards. Your information is never transferred to countries or organizations that cannot provide adequate privacy safeguards.
Changes to This Policy
We may update this privacy policy occasionally to reflect changes in our services or legal requirements. When we make significant changes, we'll notify you directly via email or through prominent notices on our website.
Minor updates will be posted here with a new "last updated" date. We encourage you to review this policy periodically, especially if you're a regular customer. Continuing to use our services after policy changes indicates your acceptance of the updated terms.
Privacy Questions or Concerns
Have questions about how we handle your information? Want to exercise your privacy rights? We're here to help with straightforward answers and practical solutions.
Contact us directly:
Email: [email protected]
Phone: +994202055684
Address: 239, 16 Maktab, Bakı 1021, Azerbaijan
We typically respond to privacy inquiries within 48 hours and resolve most requests within two weeks.